All of our wraps, stoles and ring pillows are handmade here at Stole the show.
We will be happy to replace an item if necessary and if you are unhappy please let us know, we would love to help you out.
HOME / FAQ'S
How quickly will my order be shipped?
Have you ever ordered something online only to find out that the online "store" you ordered from didn't actually carry any stock? And worse, it would take weeks for your order to be shipped?
Because we carry stock just like a physical store, we are proud to offer a same day Express shipping service and we ship all other non urgent orders within 4 business days. Yes truly!
Estimated delivery times within Australia (from time of order to receipt of parcel):
Regular Parcel Post
Estimated Delivery Time - 2 to 10 Business Days
Cost - Free for orders over $150.00 / $7.95 for orders under $150.00
Signature on Delivery
Estimated Delivery Time - 2 to 10 Business Days
Cost - Free for orders over $150.00 / $9.95 for orders under $150.00
Express Signature on Delivery
Estimated Delivery Time - 1 to 3 Business Days (WA, NT and some regional areas may take an additional 1 to 2 days for delivery)
Cost - $14.95
Delivery of international orders is via Australia Post International Parcel Post at the following rates:
USA - $23.00
Canada - $19.00
New Zealand - $17.90
Hong Kong - $20.50
Rest of the world - $23.00
International Parcel Post includes an online tracking function. International delivery times vary widely but are usually approximately 10 working days.
How will items I order be packaged?
Each item will be presented in beautiful gift packaging. We also offer an optional gift wrapping service!
Will I be thrilled with the quality of each piece?
Our collections are made from high quality materials including genuine Swarovski Elements, genuine freshwater pearls, exquisite man-made pearls and high grade cubic zirconia / diamond simulants. Each piece is made with exceptional craftsmanship and finished with fine jewellery settings. These are perfect keepsakes, made to last and coated in tarnish resistant plating to stand the test of time. Of course, all our pieces are nickel free, hypoallergenic and guaranteed to exceed expectations. If you don't love your purchase, simply return it!
What happens if a product is "Out of Stock"?
We strive to keep all items in stock, but if an item is not in stock, this fact (plus a estimated time when the item will be available) will be stated in the product description. If you order an out of stock item, your order will be shipped in approximately one week. If there is any delay, we will let you know.
When you shop with Fletcher & Grace, there are no nasty surprises!
Do you offer an Express shipping service?
Yes, we offer a same day shipping service! To have your order shipped the same day, select 'Express Post - Signature on Delivery' when checking out.
Orders received before 12 pm (AEST on a business day) will be shipped the same day. Orders received after 12 pm (AEST) will be shipped the next business day.
The 'Express Post - Signature on Delivery' (includes tracking and signature on delivery) service is a guaranteed next day delivery service (by Australia Post) to most metropolitan areas in Australia and includes tracking, signature & insurance. If you require your order urgently and are located outside a metropolitan area, in Western Australia or the Norhern Territory, please check with Australia Post if your area is guaranteed next day delivery from Byron Bay (where our office is located). This service is $14.95.
Do you have a showroom?
We do not have a showroom.
Shop with confidence in the knowledge that we have:
A hassle free returns policy for all items in our range - which you can view on our home page by clicking on the "Shipping & Returns" link
A secure website which is safe guarded by the latest software
Great customer reviews on our website, face book page, instagram and other independent websites - be sure to check these out and add your own!
How should I choose the right bracelet length?
To measure your wrist, simply use a fabric tape measure, thin ribbon or string to wrap around your wrist and then measure this. The measurements on our website for bangles and bracelets represent either the "inner" circle of the bangle or length of the bracelet. We recommend allowing at least 0.5 cm. For example, if the length of the ribbon / string around your wrist measures 18 cm, we recommend you choose bangles or bracelets with a length of 18.5 cm or more.
I have very sensitive ears, what products do you recommend?
We have a large selection of earrings and many different options. For very sensitive ears, we recommend products which feature hypoallergenic sterling silver pins, products which are made with hypoallergenic steel, are rhodium plated or are clip on earrings. The product description for each item will indicate whether the item includes any of these elements.
You will be pleased to know that all our products are nickel free.
How should I care for my jewellery?
The delicate design of the jewellery means that items need to be handled with care. We recommend that the jewellery be kept away from moisture, perfume and chemicals in order to retain its lustre for many years to come.
Will my jewellery tarnish?
All of our range is plated in quality tarnish resistant plating. The highest quality tarnish resistant plating available is rhodium. Rhodium will not tarnish easily or quickly, even if exposed to moisture.
Not all of our range is plated in rhodium. Please check the description of each item to determine if it is plated in rhodium or another quality tarnish resistant plating.
What is rhodium plating?
Rhodium is a silver, high quality plating which will ensure jewellery does not tarnish easily or quickly. Rhodium is also hypoallergenic.
More expensive than gold by weight, rhodium is one of the rarest and most valuable precious metals (a member of the platinum metal group). White gold is often plated with a thin rhodium layer to improve its appearance, while sterling silver is often rhodium plated for tarnish resistance.
There are many rhodium imitations. Items which are stated as plated in rhodium on our website are plated in genuine rhodium. Rhodium is an expensive metal, so expect to pay a little more for jewellery which features the real thing.
Do the images on your website accurately reflect how the products actually look?
What you see is exactly what the product will look like. None of our product only images have been digitally enhanced and we have made every effort to ensure the product colours shown on the Fletcher & Grace website are as close as possible to actual colours, however, some computer screens may show slight variations. Measurements shown may vary very slightly.
Will you respect my privacy?
Your privacy is important to us.
You may also be interested to know that we have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect online.
In relation to feedback, we may contact you via email to seek your feedback on your purchase and our service standards, but other than this, we will never contact you via email unless you have given us permission to do so (via signing up to our Newsletter).
We will never share your personal contact details, except as required by law or as required by our 'Google Trusted Store' status. Fletcher & Grace has passed Google's rigorous selection criteria to be granted 'Google Trusted Store' status. As part of Google's on-going monitoring of our service standards, please be aware that Google:
- processes and has access to information relating to customer orders;
- and third parties, may place and read cookies on browsers or collect information using web beacons or similar technologies; and
- may access information relating to options for cookie management.
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