Orders received before midday WST on any business day will be shipped same day.
Orders received after midday WST on any business day will be shipped next business day.
Standard Delivery (Australia)
Australia Wide our shipping is free of charge. Please allow minimum 5 business days for delivery.
Express Delivery (Australia)
Should you need your items sooner, express delivery is $15.00 and this option is available at checkout.
Tracking My Order
Tracking details are supplied for all orders (Standard and Express) Please check your email for details, and if you have not received one within 24 hours, please check your spam/junk folders.
Delivery Time Frames
The delivery time frames given are estimates provided by Australia Post. We have no control over delays within the postal or courier services which can happen from time to time. Please ensure you allow an adequate amount of time to receive your parcel for your event to avoid any disappointment. We do not offer guarantees on delivery time frames, and can not give refunds due to delays caused by a third party. Note that public holidays will affect delivery time frames and may cause delays within Australia Post. Delivery may take longer in regional areas.
We offer shipping to the following countries. If you are in a country not mentioned please contact us and we will be happy to give you a shipping estimate. All of our shipping fees are in Australian Dollars.
The quality of our items is important to us.
We believe your special occasion should be filled with beautiful accessories that you love.
Our handmade wraps, stoles and other faux fur items are made with high quality fabrics. We only use faux fur with an authentic high quality finish and our wraps are lined with quality satin for a more luxurious finish inside and out.
Our feather wraps are made with Marabou or Ostrich Feathers and we only choose the best quality for these too.
Evening & Bridal Bags are designed and created by our wonderful business partners.
Fashion Jewellery designed by our business partners for that special occasion or statement piece.
Measuring for a custom designed wrap or stole.
Please measure shoulders where the wrap or stole will sit (just below the shoulder line) this is where the wrap will sit when worn by you.
We also require bust measurement so we can make sure your wrap sits perfectly!
Items we stock can vary from descriptions up to 1cm depending on the item, this is the beauty of individual and handmade items, no two are exactly alike, giving you a special one off piece each time.
You will be pleased to know that all our products are nickel free! If you have highly sensitive ears like some of us here at Stole The Show you may need to purchase earrings with silver or hypoallergenic pins. If our earrings are suitable for you this will be stated in the product description. If you are unsure please do not hesitate to ask!
This Stole The Show Returns Policy does not exclude or replace your rights given under the Australian Consumer Law and regulations.’
Change of Mind
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. Exchanges and refunds can be given where goods are faulty, wrongly described, different from a sample shown to you or don’t do what they are supposed to.
Refunds and Consumer Guarantees
If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. However, Australian Consumer Law does recognise that the relevant time period may vary by product, depending on the nature of the goods, the price paid and any representations made about the goods.
Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair or replace the item at our discretion within a reasonable time.
Where an item is shown to be damaged through misuse or abnormal use, Stole The Show cannot provide a refund, exchange or repair.
Stole The Show will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.
Once your return is received and inspected, Stole The Show will send you an email to notify you that your returned item has been received. Stole The Show will also notify you of the status of your refund. Refunds will be given as a credit applied automatically to your credit card or original method of payment.
Shipping of Returns
To return your product, you should mail your product to:
PO Box 5395
Canning Vale South LPO
Western Australia 6155
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Stole The Show recommends that you consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
For hygiene reasons we cannot provide refunds for earrings or headpieces.
At Stole the Show we endeavour to carry stock to fulfill all orders. In the unlikely event that an item is out of stock, you have the option to cancel your order or place it on back order. It will take one to two weeks for the product to be back in stock, and if there are any further delays we will keep you fully informed.
STOLE THE SHOW is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website www.stoletheshow.com.au, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
STOLE THE SHOW will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time.